Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes your name, email address, phone number, company information, and documents you upload for e-signature purposes.

We automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, and pages visited.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

• Provide and operate our e-signature platform
• Process and facilitate document signing
• Send transactional emails and notifications
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Comply with legal obligations and prevent fraud

3. Email Communications & Anti-Spam Policy

BellaSign is committed to responsible email practices and full compliance with the CAN-SPAM Act, GDPR, and other applicable anti-spam regulations.

Types of Emails We Send:

• Transactional Emails: Account notifications, document signing requests, security alerts, and service-related communications
• Marketing Emails: Product updates, feature announcements, and promotional content (only with explicit consent)
• Newsletter: Eco-friendly tips, industry insights, and company updates (opt-in only)

Our Anti-Spam Commitments:

• We never send unsolicited commercial emails
• All marketing emails require explicit opt-in consent
• Every email includes a clear unsubscribe mechanism
• We honor unsubscribe requests within 10 business days
• We maintain accurate sender information in all emails
• We regularly clean our email lists to remove inactive addresses
• We use double opt-in for newsletter subscriptions

ESP Compliance:

We maintain strict compliance with Email Service Provider requirements including Amazon SES, SendGrid, and other platforms:

• Bounce rate maintained below 5%
• Complaint rate maintained below 0.1%
• Proper SPF, DKIM, and DMARC authentication
• Regular monitoring of sender reputation
• Immediate processing of abuse reports
• Comprehensive email delivery monitoring

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our platform, conducting business, or serving users.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Document data is retained according to your account settings and applicable legal requirements.

7. Your Rights

You have the right to access, update, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at support@bellasign.net.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: